Refund policy
🔄 Refund & Return Policy
At Pickbuy.pk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To qualify for a return, the item must:
Be unused and in its original condition.
Include all original tags, accessories, and packaging.
Be accompanied by proof of purchase or order confirmation.
Partial Refunds
If a returned item shows signs of use, wear, or damage not caused by us, a partial refund of up to 50% may be issued. In such cases, the customer may keep the product while receiving the approved partial refund amount.
How to Request a Return
To initiate a return, please contact our support team at:
Please note that returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately after delivery. We will assess the issue and arrange an appropriate solution as quickly as possible.
Non-Returnable Items
The following items are not eligible for return or refund:
Perishable goods
Custom-made or personalized products
Personal care and hygiene products
Hazardous materials or flammable goods
Sale, clearance, or discounted items
Gift cards
Exchanges
If you wish to exchange an item, please first request a return for the original product. Once the return process is completed, you may place a new order for the desired item.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, bank, or financial institution.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Thank you for shopping with Pick Buy.